There should then be an wall socket/faceplate in the home with one of these three logo's on it which you can use to install the kit. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. If you can call our Pre-installs team on 0800 052 1734, they will be able to convert this to a manned install. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. Virgin Media; My Virgin Media; Shop; Help;. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). Tudor. In response to Jonny-M. No virgin media socket in Networking and WiFi yesterday;Re: No virgin media wall socket in QuickStart, set up and connections Sunday; Wi-Fi extenders and networking in house in Networking and WiFi Saturday; Booster Plug blown in socket in Networking and WiFi Friday; Needing a wall socket fitting to suit my new hub 4 in QuickStart, set up and connections Friday; WiFi in Networking and WiFi FridayWe would like to show you a description here but the site won’t allow us. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. The engineer will bring everything needed to install your Virgin Media services on your chosen day. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. Connect a cable from the wakk socket to the power supply, then from the power supply to the SKY RF in and then as I described before. Occasionally only a very short stub of wire is left. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. These enter my house via an air brick/vent very close to. I have taken a look at your account and can see you have spoken to our team and a manned install has been booked for you. wi-fi. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart, set up and. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. @goslow wrote: If your existing coax cable from the hub runs to the outside omnibox and the phone wire does the same then the VM tech may be able to follow the existing coax cable route from the hub for a new phone wire and make the link inside the omnibox outside. Save £105. Thank you for reaching out to us in our community and welcome both here and to Virgin Media, the area reference for the provided Post Code is 30, I was able to locate you on our system with the details we have for you and it looks like you may not have been installed yet, if this is the case you may not be able. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Hi - There only an old type of VM socket which doesn’t fit into what’s provided in the broadband kit. When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Also there will be an external, often brown, omnibox. Be aware it may complicate things though if you do come to order cable in the future. This video will show you how to install a Virgin Media extension cable. 1. So tiny joule protectors must be safe. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. We would like to show you a description here but the site won’t allow us. If you don’t find it call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and SundayIf you don't have the cabling then call the pre-installs team on 0800 052 1734. 132Mb average speed. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. It indicates the types of connections used for each area of the house, like the switchboard, outlets, and lights. For a wires-free alternative, you could use a cordless phone setup. A Ti-Vo was installed in one of the upstairs bedrooms. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I have no virgin media socket out let to be able to set up quick start even after being told it was already supplying to this address, I am - 5346460. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. 0 Kudos. the 2 wires end up inside the wall, I cannot see further where it is leading to. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals1 ACCEPTED SOLUTION. Reply. Options. Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections yesterday; No vm wall socket in QuickStart, set up and connections yesterday; Can't find wall socket in QuickStart, set up and connections yesterday; Cable/socket incompatible in QuickStart, set up and connections yesterday QuickStart, set up and connections. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. Damaged Virgin wall box: This is the box outside your home that houses the connection from the Virgin Media network to your home. wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. Thanks I have already tried that number, waited about 20mins to get through and they said I needed to speak to pre install and then put me on silent hold and after 5mins the call was ended - not by meThe TV is a digital smart TV with Freeview inside. can someone contact me about moving a TV point please. on 30-12-2022 13:33. I recently moved into a new apartment that im renting and chose a bundle with virgin for my broadband services. . There are multiple different branded wall boxes inside our flat but none. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. This hole will typically be up to 1cm in diameter and often positioned near your front door. Switched On. Virgin no longer supplies FM Radio service via its cable so you won't be able to get that (assuming you wanted it) even though one of the terminals on the main box is labelled 'FM'. 1 Mar 2016. I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. Got my virgin media self install kit but I don't have a virgin socket. All the wall sockets I can see are for BT. . Up to 3 WiFi Pods if needed. Posts. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. Joining in Options. just moved in, can see the brown cable coming in from outside but there's no VM. Adduxi. I'll send you a PM now to book this in. We need to remove the box inside aswell to decorate. Try taking the cover off to see if there is a cable inside with a plug on the. Available with M50 broadband or faster. u just run a long cable from the box inside to whatever room u want. -a power cable for the hub's adapter. The cable going in will be a double “shotgun barrel” type cable. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Plug the cables into the Hub. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. A Virgin Media Hub or Super Hub – you’ll need one of these to connect your devices to the web – and each other – at the same time. Home Phone. VM don't use fibre inside the property. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. Teki, Mar 28, 2020. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. Virgin Media; My Virgin Media; Shop; Help;. Everything is converted to specialised triple screened coaxial cable. Wall sockets and no connection. You'll have to cut the cable and seal the hole up. Rob (Engineer ID XX346), who is really kind and helpful. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . I got the option to self install, I got the package fine but when I have went to install I have realised that the 2 virgin media wall sockets have had all the wires inside them ripped out. Summary of Contents for Virgin Media Virgin TV V6. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. cheshire_man. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no. Networking and WiFi. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. provided, I shall give them a call tomorrow. The phone base station is currently plugged into a Virgin wall socket downstairs beside the TV connection. My VM Router is is my office adjacent to hall. 29-12-2022 20:58 - edited 29-12-2022 21:00. The wall box may be branded with the logos of an old cable TV company (not VM). Solved: hello, I’ve moved into a new flat with some dodgy paintwork. The white cable is Virgin, I can see the inline isolator that Virgin sometimes use instead of a wall plate. on 30-12-2022 13:41. Hello, I have ordered a broadband only package and opted in for the Quickstart Self-Installation method but have only realised I do not - 5321715. How can I get a technician getting things sorted?Hi Louistkng Thanks for posting and welcome to the community. If there are any issues with the date or time please let me know and we can look to alter this to something more suitable. Check outside for the omnibox (brown or grey) and trace the cables to the inside. This video will show you how to install a Virgin Media extension cable. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). Installing and configuring your kitThere may be a coax cable lurking behind those two blanking plates. Teki Screwfix Select. and view the images for a range of different wall box options. As part of this to make sure it is a. The cable could be hidden within, or behind, furniture. Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections Saturday; No vm wall socket in QuickStart, set up and connections Saturday; A Hub 5 switch that works and settings to match in Networking and WiFi SaturdayRe: No virgin media wall socket. (Finally Solved) November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. Options. Stay safe online. There should be a wall mounted box somewhere inside that has an F socket on it. Virgin Mobile. With our services we do need to install our own sockets. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. I’ve come to. 19 minutes ago. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. can someone DM meWhen i was connecting the isolater cable to the wall socket, i realised that when the walls were painted, some paint got onto the threaded piece of the wall socket connector. Kindest regards, David_Bn Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. In advance of your broadband service switching over, Virgin Media will send you a new Virgin Media Hub through the post. QuickStart, set up and connections. Hi i am a new virgin media customer- got internet, tv and phone package (activated it yesterday as i recently moved houses) but have an issue previous house owner has a virgin media wall socket thing which the white wire connects to the broadband- which is upstairs- however my tv (using virgin 360 tv) is downstairs how am i supposed. You can just disconnect the flylead from the isolator tho as it has a barrel on it. on 25-09-2022 15:41. Best,Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. screw the master socket back to the wall. Original Virgin/NTL installation: Phone in office (may as well be "hallway" for the purposes of discussion) Broadband modem behind TV (via the aforementioned splitter*) TV (erm, behind the TV - the 2nd split from the splitter*) * The single line in to the splitter came through the wall in to the living room from the NTL box on the outside wall. We have the quickstart pack but sadly cannot get broadband set up and working. Both your fibre cable and Wi-Fi router will be plugged into this. . Hello tejeshn. All forum topics; Previous topic; Next topic; 14 REPLIES 14. Only Virgin Media kit can. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. No virgin media wall socket; Options. Tudor. . Virgin Media; My Virgin Media; Shop; Help;. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the. Try that and see if you can connect. Phone line - 5 mins. A network adapter – you’ll need this for every computer you want to connect. It's a 6" brown or grey square-ish box, usually on wall facing the road or pavement. Measuring a compact 230x153x55mm and weighing 1. we’ve just moved in to our new house. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. . What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. On your installation day, your engineer will arrive in a. That is a rooftop aerial outlet for Freeview TV. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsThe steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. Networking and WiFi. How to book an engineer to install wall socket I got quick starter kit but I haven't got a wall socket - 4958051What confuses some people is the push-on connector provided. The virgin fellow who organised the move a few weeks ago assured me that the address already had virgin media installed, as of three months ago. ) Options. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. The connector with the yellow label looks like your VM connection, the other two look like satellite. Incidentally the phone socket is redundant if not in use and can be safely removed. My Virgin Media App. pls contact me ASAP . Tried to connect it but unfortunately there is no wall socket at all in property. The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is attached to a blank socket in the wall - no idea what this leads to but thought it might have been related to Virgin TV cabling as the previous owners didn't have an aerial and therefore had to rely on Virgin's cabling. Hi TRY, Thanks for updating your thread! I am really glad the security engineer managed to get this sorted for you without any issues I am also glad the redecorating went well too! If you need any further help,. House on renovation at the moment and electric rewire is done. We have a virgin media wall socket with an ethernet port in the wall but no round cable. You need to go outside and locate the brown or grey omnibox on the wall. Everything is converted to specialised triple screened coaxial cable. No virgin media wall socket umerarifkhan11. First is that cable connected to the splitter inside the wall socket? If there's no cable going outside or downstairs you're screwed and will have to call virgin to connect you. 3 weeks ago. - 5250024If you wanted to take Virgin Media phone services, they would most likely remove all that and run a fresh cable to a telephone wall socket. Re: No wall socket. The second two black cables are from a satellite dish, used by. In the worst case that might be compensation to a neighbour for their loss of service. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. If it’s damaged or not working correctly, it could be causing your internet issues. I don't see a virgin media wall socket. These enter my house via an air brick/vent very close to. Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the wall socket at my flat is an open reach RJ11 socket. Vonage 2nd line. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. Sometimes there is no wall box, just a trailing cable. not all installs have an internal box start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have drilled. Many thanks Krysia - 4353656 - 2. For more information please visit:Media don’t do any Fibre connections to inside the house. If you can call our Pre-installs team on 0800 052 1734, they will be able to convert this to a manned install. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. extend the length of the cable that used to go into the VM wall box by connecting it with an extension cable (are there any good cable-to-cable connectors?) 3. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic), and the telephone cable goes into a regular telephone socket that has been mounted onto the window sill (see pic). One customer said he has so far waited six weeks to have a 10in (25. (I did this video to help/guide new engineer as I did not find any for my self when I started. Installing and configuring your kitYou can contact the faults team to arrange this, c all 150 from a Virgin landline, or 0345 454 1111, option 2 (Faults) but best to call between 8am and 10am to avoid call queues, or late afternoon around tea time. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. You'll have to cut the cable and seal the hole up. signed up and was given the option of self installation. Also available from the likes of Screwfix, Homebase, Toolstation etc. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayAn easier option is to just get a female to female F connector, available from B&Q, Amazon and others. - 5156775. Hi Virgin Media, I'm also having the exact same problem. Indeed, I just took further photos which may help illustrating. 1 ACCEPTED SOLUTION. Second, you'll likely need a manned installation for your VM services. Back a step. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. Most Virgin Media customers will receive a Hub 3 router. I don't have an outside box at all. All the equipment and cabling up to the main BT socket in your house is BT Openreach property. Mark as New; Bookmark this message; Subscribe to this message; Mute;. CryptoRobert_P. I've also got an old NTL phone socket so. It should work ok. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdaySolved: Hi all, I am having my virgin media kit delivered Monday for quick self installation In worried I don't have correct socket can - 5181199Hi, I got the option to self install, I got the package fine but when I have went to install I have realised that the 2 virgin media wall sockets have had all the wires inside them ripped out. Browse Virgin Media Virgin Media Community. Can't find wall socket for hub 5 in QuickStart, set up and connections Friday; Diamond cable wall socket in QuickStart, set up and connections Friday; New Install - No Connection in QuickStart, set up and connections Tuesday; I Need a Virgin Media Wall Socket in QuickStart, set up and connections TuesdayWe recently received our router and cables. - 5346428. ) The hub will be in here too. Not all properties have a socket, just a cable. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). If I couldn't get the proper wall socket, the internet is not going to be set up su. VM BB TV Landline. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. I'm currently renovating my living room, including the electrics. For more information please visit:Virgin Media don’t do any Fibre connections to inside the house. You can also check for a loose cable as not all properties have a socket. Chris. Forum Team. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. You can also identify a split socket looking at the side. Hi. The wall box may be branded with the logos of an old cable TV company (not VM). nothing to do with the outside boxs. Just received my self install hub 3 kit and can't seem to find a wall socket to plug the cable into. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. New Install Assistance. Fortunately potentially destructive surges are extremely rare. You may need to use the. If no joy, try the pre-install team - 0800 0521734. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Re: No wall socket. Could an engineer be arranged to install please as my account is due to go live today. The one thats on the bottom is the one you need for Virgin. You could take a risk and do it yourself, but if anything goes wrong you will be responsible. You can also try tracing where your phone line enters your house from the street and looking on the If you can’t find a master socket with wall near there. 3) get VM to fit a new box for you. Pop them out and see. Mobile Your Account. It is surface clipped usually. . No Wall Socket for Internet and TV in QuickStart, set up and connections Wednesday; Need a new internet wall connection in QuickStart, set up and connections Saturday; Socket in QuickStart, set up and connections a week ago; Old house and new house different wall sockets in QuickStart, set up and connections a week agoCall the Pre-installation and delivery team on 0800 052 1734. Even after scraping the connection might not be a very good one. Mobile Your Account. The cable(35148) currently runs from the outside wall, along a skirting board for 3. Try plugging the cable you can see into the hub to see if it works. Wiring diagram for virgin mediaVirgin media tv v6 box isn't losing one of its best features yet Productivité comédie gonfler box internet fibre subvention impliquerVm cable to fibre upgrade experience?. There are two options for to your TV. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. Virgin Media; My Virgin Media; Shop; Help;. 0 Kudos Reply. Hi there, I have just moved into a new rental property and I was told the previous tenants were using Virgin Media broadband. Could a VM engineer be boo. There must have been a previous installation or you would not have been offered a self install. I can’t find a wall socket anywhere that matches those indicated by virgin. Go to solution. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsCan't find wall socket in QuickStart, set up and connections Saturday; Hub3 to Hub5 cable issue in Networking and WiFi Thursday; Solid Red Light & Intermittent Wifi in Networking and WiFi Tuesday; Replacement PSU for Super Hub 4 in Networking and WiFi Tuesday; No Virgin Media wall socket in my apartment in QuickStart, set up and. I have also checked outside and there is no box either on my property or on my boundary wall. 0 Kudos. This is where your broadband signal is strongest. From that brown box on the wall trace the cable to the inside. Or you may be quicker than average! You won’t be involved the whole time. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. . I'm sorry to see you're struggling to find the connection which leads in to the property. that allows the RF and Power on the ONU outside to be on a single socket (rather that running 2 cables in) Reply. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). 1 [or 192. Need Virgin Wall Socket - require "written confirmation" of what it entails. . 18-02-2023 10:23 - edited 18-02-2023 10:33. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Pull out the white co-axial cable from your Virgin Media wall socket and replace it with the silver terminator cap. Joining in Options. Tudor. The cable that comes from the wall is an F-type cable and what goes in the TV is a normal TV cable, so I bought an F Type to Coax TV Cable to connect those two. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. I found this which seems to be hollow. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. I unscrewed it and there is a male isolator inside the box. If you really need to take them off, just use a screwdriver to unscrew the screws. This should then allow you to attach the connector that came with your 'Quick Start' kit (which should just push fit onto the adapter). There is no difference in wall sockets and cables, so you can freely connect any device to any socket. Re: cable not fitting wall. There will be a seperate connection inside the interior wall box. Business, Economics, and Finance. I'm a Very Insightful Person, I'm here to share knowledge, I don't. Thank you. No VM wall socket in QuickStart, set up and connections Tuesday; Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections a week ago; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections a week agoPush the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Post some clear photos of the cable(s)/connector(s) inside which come from the brown box. 168. But I have no Virgin Media Wall socket in my house. 1 ACCEPTED SOLUTION. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. Stream from Virgin Media. The isolator has a terminator cap (marked below) fitted to the open end. Virgin Mobile. Sorry to hear of the install delay caused by the wall. Virgin cables must only be provided by isolated sockets provided by Virgin Media. Alternatives to Super Hub 2. Re: No Virgin Media wall socket internally. . #1. cable from wall. 0 Kudos. Mobile Your Account. Old Virgin Media box and poor signal. I was told when purchasing the broadband package that fi. 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Hi all, I just joined Virgin Media and I am lucky enough to be in a house that had coaxial wall sockets installed already. I unscrewed it and there is a male isolator inside the box. They'll then install a fibre socket inside. Hi there I moved house with my family and we wanted to move to Virgin Media. Vonage 2nd line. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. SpeedQuickStart, set up and connections. I wanted. Options. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover.